Terms of purchase
Terms and Conditions
These General Terms and Conditions (hereinafter referred to as "GTC") set forth the terms of use of the Gelashop online store (hereinafter referred to as "Webshop") as follows:
Webshop Address: www.gelashop.hu
Operator of the Webshop (hereinafter referred to as "Service Provider"):
- Company Name: Gelavi Bau Kft
- Registered Office Address: 2151 Fót, Szent Imre u. 113, Hungary
- Company Registration Number: 13-09-195433
- Registry Court: Budapest Környéki Törvényszék Cégbírósága
- Statistical Number: 26525493-4120-113-13
- Tax Number: 26525493-2-13
- Bank Account Number: 10918001-00000122-89400015
Physical Store and Customer Service:
- Address: 2162 Őrbottyán, Rákóczi út 167, Hungary
- Contact Person: Béla Czövek
- Phone: +36 70 411 28 99 (standard rates apply)
- Email: gelavishop@gmail.com
Opening Hours:
- Monday: 07:30 - 17:30
- Tuesday: 07:30 - 17:30
- Wednesday: 07:30 - 17:30
- Thursday: 07:30 - 17:30
- Friday: 07:30 - 17:30
- Saturday: Closed
- Sunday: Closed
Acceptance of General Terms and Conditions
- During registration or purchase (in both cases), if the user wishes to use the services of the Webshop, they must accept the terms of the current GTC by selecting the checkbox on the form. By accepting the terms of the GTC, a contract is established between the Service Provider and the user of the Webshop in accordance with the current GTC.
- If the user does not accept the terms of the GTC, they cannot use the services of the Webshop. They cannot register or place an order.
Steps of Placing an Order:
- Select the quantity under the product price, then click the "Buy" button to add the product to the cart.
- Click on the cart icon in the top right corner of the Webshop.
- Once in the cart, you can modify the quantity of the product.
- You can remove the product from the cart by clicking the red 'X'.
- Select the shipping method.
- Select the payment method.
- If you choose bank transfer as the payment method, a Pro-Forma invoice will be sent via email after placing the order, which can be used for the transfer. The Pro-Forma invoice does not entail any obligation; if the order is canceled, the Pro-Forma invoice will be deleted with no legal consequences.
- If you wish to pay by credit card, select the Barion payment option. After ordering, the system will redirect you to the Barion credit card payment page where you can complete the payment.
- After selecting the payment method, click the blue "Order" button.
- Provide personal information and the delivery address.
- You have the option to leave additional comments regarding the order.
- Fields marked with * are mandatory.
- Accept the General Terms and Conditions by selecting the small checkbox.
- To finalize the order, click the "Send Order" button.
- You will be notified of the order via email.
Formation of the Purchase Contract:
- When the user places an order on the Webshop's pages and the Service Provider confirms the order via email, a purchase contract is established between the buyer (user) and the Service Provider. (If the confirmation email does not arrive within 48 hours, the buyer is released from the obligation to purchase the ordered product or use the service.)
- The user agrees that the contract established in this manner is considered to be made in writing and is governed by Hungarian law. The terms of the contract are subject to the provisions of the current GTC.
- The contract is concluded in Hungarian and is stored electronically by the Webshop. The user can access it by logging into the Webshop, where they can read, save, or print its content.
Essential Features of the Product:
The essential features of the products can be viewed by users on the product presentation pages. Product descriptions may contain errors; thank you for your understanding!
Prices:
Prices published in the Webshop include VAT. Product prices may change even after the order due to errors; thank you for your understanding!
Delivery, Personal Pickup:
- The Service Provider will deliver the products at a time agreed upon with the buyer.
- The buyer is required to check the integrity of the package at the time of delivery (or personal pickup). In case of damaged packaging, the defect must be recorded on-site in a report.
Available Shipping Methods:
- Personal pickup at the store during opening hours.
- Address: 2162 Őrbottyán, Rákóczi út 167, Hungary
- Phone: +36 70 411 28 99 Béla Czövek
- International shipping is provided by GLS courier service, limited to within the European Union and up to a maximum weight of 40kg.
Available Payment Methods:
- BARION credit card payment option (Online credit card payments are processed through the Barion system. The merchant does not receive credit card information. The service provider, Barion Payment Zrt., is supervised by the Hungarian National Bank, license number: H-EN-I-1064/2013.)
- Bank transfer (pre-payment)
*Unsubscribe from Newsletter: If you unsubscribe from the newsletter, you will be removed from the loyalty group.
Withdrawal/Cancellation Information
Right of Withdrawal/Cancellation:
You have the right to withdraw from this contract within 14 days without giving any reason. Similarly, in the case of a contract for the provision of services, if the contract has started to be performed, you are entitled to cancel the contract within 14 days without providing any reason.
The withdrawal/cancellation period expires 14 days after the day on which you or a third party other than the carrier indicated by you receives the product.
If you wish to exercise your right of withdrawal/cancellation, you must notify your intention to withdraw/cancel in an unambiguous statement (for example, by post, fax, or email) to the following address:
- Name: Gelavi Bau Kft
- Address: 2151 Fót, Szent Imre u. 113, Hungary
- Phone: +36 70 411 28 99
- Email: gelavishop@gmail.com
You will have exercised your right of withdrawal/cancellation within the deadline if you send your notice of withdrawal/cancellation before the deadline expires.
Effects of Withdrawal/Cancellation:
If you withdraw from this contract, we will refund all payments received from you without undue delay and no later than 14 days from the day on which we are informed about your decision to withdraw from this contract. The refund may be withheld until we have received the product back or you have provided proof of having sent back the product, whichever is the earliest.
If you have received products under the contract, you are required to return or hand over the products to us without undue delay and in any event no later than 14 days from the day on which you communicated your withdrawal from this contract to us. The deadline is met if you send back the products before the 14-day period has expired.
You will bear the direct cost of returning the products.
You are only liable for any diminished value of the products if this loss of value is due to handling them in a way that was not necessary to establish the nature, characteristics, and functioning of the products.
Warranty, Product Warranty, and Guarantee Information:
- Warranty for Defective Performance
- In what cases can you exercise your right to a warranty for defective performance?
- You may assert a warranty claim against Gelavi Bau Kft www.gelashop.hu for defective performance in accordance with the rules of the Civil Code.
What rights do you have based on your warranty claim?
You can choose between the following warranty claims:
- You can request repair or replacement, unless the option you choose is impossible or would entail disproportionate additional costs for the company compared to another option.
- If you did not request or could not request repair or replacement, you may ask for a proportionate reduction in the price, or you can repair the defect yourself or have it repaired by someone else at the company’s expense, or, as a last resort, you can withdraw from the contract.
- You may switch from one chosen warranty right to another; however, you will bear the cost of switching, unless it was justified or the company gave a reason for the switch.
Within what timeframe can you exercise your warranty rights?
You must report the defect as soon as you discover it but no later than within two months of discovering it. However, please note that you cannot assert your warranty rights beyond the two-year limitation period from the date of performance of the contract. For used goods, this period is 6 months, but no more than one year.
Against whom can you enforce your warranty claim?
You can enforce your warranty claim against the company.
What other conditions apply to the enforcement of your warranty rights?
Within six months from the date of performance, the enforcement of the warranty claim is subject only to the notification of the defect, provided that you prove that the product or service was provided by Gelavi Bau Kft www.gelashop.hu. After six months, however, you must prove that the defect you discovered existed at the time of performance.
PRIVACY POLICY
Purpose of the Privacy Notice
Gelavi Bau Kft (address, hereinafter referred to as the Service Provider, Data Controller) as the data controller, acknowledges the contents of this legal notice as binding. The Service Provider undertakes to ensure that all data processing related to its activities complies with the expectations set forth in this policy, national laws, and legal acts of the European Union.
The Data Controller's privacy policy concerning data processing is continuously available at https://www.gelashop.hu/adatvedelem.
The Data Controller reserves the right to change this notice at any time. Naturally, it will inform its audience of any changes in a timely manner.
If you have any questions related to this notice, please contact us, and our colleague will answer your question.
Commitment to Data Protection
The Data Controller is committed to protecting the personal data of its customers and partners and considers the right of informational self-determination of its customers to be of paramount importance. The Data Controller handles personal data confidentially and takes all necessary security, technical, and organizational measures to ensure the security of the data.
Below, the Data Controller details its data processing practices.
Data of the Data Controller
If you wish to contact our company, you can do so at gelavishop@gmail.com or +36 70 411 28 99.
The Data Controller deletes all emails received, including personal data, no later than 1 year after the disclosure of the data.
- Company Name: Gelavi Bau Kft
- Registered Office Address: 2151 Fót, Szent Imre u. 113, Hungary
- Company Registration Number: 13-09-195433
- Registry Court: Budapest Környéki Törvényszék Cégbírósága
- Statistical Number: 26525493-4120-113-13
- Tax Number: 26525493-2-13
Scope of Processed Personal Data
Personal Data Required During Registration:
- Name/billing name/company name
- Address/shipping address/registered office
- Telephone contact
- Email address
1. Activities Performed by the Data Processor: Use of various extra functions (e.g., sending newsletters).
2. Name and Contact Information of the Data Processor:
- M.I. Solution Kft.
- Address: 2030, Érd, Esztergályos utca 57, Hungary
- Phone: +36 20/362-8289
- Email: info@miclub.hu
3. Fact of data processing and scope of processed data: All personal data provided by the data subject during the use of the service.
4. Scope of data subjects: All data subjects using the website.
5. Purpose of data processing: To operate the services provided by the data processor on the website.
6. Duration of data processing, deadline for deletion of data: Data processing lasts until the termination of the agreement between the Data Controller and the Data Processor, or until the data subject's deletion request is directed to the Data Processor.
7. Legal basis of data processing: User's consent, GDPR Article 6 (1) point a) and c), and Act CVIII of 2001 on certain aspects of electronic commerce services and information society services, Section 13/A (3).
8. Activity of the data processor: The web store (https://gelashop.hu/) uses the M.I. system (M.I. Solution Kft., Hungary, 2030, Érd, Esztergályos utca 57., www.miclub.hu) for a better customer experience and more effective information. It uses text files stored on your computer (cookies) that record your activities on our web store interface (clicks). The software and cookies we use help us estimate which of our products or services might interest you, enabling us to send you automated emails with relevant content. If you do not wish to receive such emails or have your activities tracked for this purpose, click the "unsubscribe" link in the footer of any such email, which will immediately stop both the automated emails and the tracking of your activities in our web store.
Additionally, while browsing our web store interface, we only place cookies on your computer that help us optimize our marketing and cannot be linked to a specific individual under any circumstances.
Technical Data
The Data Controller selects and operates the IT tools used to manage personal data during the provision of the service in a way that ensures that the processed data:
- Is accessible to those authorized (availability);
- Its authenticity and authenticity are ensured (data management authenticity);
- Its invariability is verifiable (data integrity);
- Is protected against unauthorized access (data confidentiality).
The Data Controller protects the data with appropriate measures against unauthorized access, alteration, transmission, disclosure, deletion or destruction, and accidental destruction.
The Data Controller ensures the security of data processing with technical, organizational, and organizational measures that provide a level of protection appropriate to the risks associated with data processing.
During data processing, the Data Controller preserves:
- Confidentiality: protects the information so that only those who are authorized can access it;
- Integrity: protects the accuracy and completeness of the information and processing method;
- Availability: ensures that when an authorized user needs it, they can indeed access the desired information and have the tools related to it.
Cookies
Purpose of Cookies
- Collect information about visitors and their devices;
- Remember visitors' individual settings, which may be used, for example, during online transactions, so you don't have to re-enter them;
- Make the website easier to use;
- Provide a quality user experience.
To provide personalized service, a small data package, a so-called cookie, is placed on the user's computer and read back during a later visit. If the browser returns a previously saved cookie, the cookie handler has the opportunity to link the user's current visit with the previous ones, but only in relation to its own content.
Duration of Data Processing
The data retention period of each cookie is available here:
Legal Background and Legal Basis of Cookies:
The legal basis of data processing is your consent under Article 6 (1) point a) of the GDPR.
Main Features of the Cookies Used on the Website:
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Strictly necessary cookies: These cookies are essential for the use of the website and enable the basic functions of the website. Without them, many functions of the site will not be available to you. The lifespan of these cookies is limited to the duration of the session.
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Cookies that improve the user experience: These cookies collect information about how users use the website, such as which pages they visit most often or what error messages they receive from the website. These cookies do not collect information that identifies the visitor; they work with entirely general, anonymous information. We use the data obtained from these cookies to improve the performance of the website. These types of cookies are only valid for the duration of the session.
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Third-party cookies (analytics):
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Google Adwords cookie: When someone visits our site, the visitor's cookie identifier is added to the remarketing list. Google uses cookies, such as NID and SID cookies, to personalize ads in Google products, such as Google Search. For example, it uses such cookies to remember your latest searches, your previous interactions with an advertiser's ads or search results, and your visits to an advertiser's website. AdWords conversion tracking uses cookies as well. To track sales and other conversions from ads, cookies are saved on the user's computer when they click on an ad. Common uses of cookies include selecting ads based on what's relevant to a particular user, improving reporting on campaign performance, and avoiding showing ads the user has already seen.
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Google Analytics cookie: Google Analytics is Google's analytics tool that helps website and app owners understand how visitors interact with their websites and apps. The service may use cookies to collect information and generate reports on website usage statistics without individually identifying visitors to Google. The main cookie used by Google Analytics is the “__ga” cookie. In addition to the website usage reports, Google Analytics may also be used together with some of the advertising cookies described above to display more relevant ads in Google products (such as Google Search) and across the internet.
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Remarketing cookies: These may appear to previous visitors or users when they are browsing other sites on the Google Display Network or searching for terms related to your products or services.
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Session cookies: These cookies store the visitor's location, browser language, payment currency, and are valid until the browser is closed or up to 2 hours.
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Mobile version, design cookie: Detects the device used by the visitor and switches to full view on mobile. Its lifespan is 365 days.
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Cookie acceptance cookie: When you arrive on the site, you accept the statement about the storage of cookies in the warning window. Its lifespan is 365 days.
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If you do not accept the use of cookies, certain functions will not be available to you. For more information on deleting cookies, please see the following links:
- Internet Explorer: Delete and manage cookies
- Firefox: Cookies Information
- Mozilla: Delete cookies
- Safari: Manage cookies
- Chrome: Clear, enable, and manage cookies
Data Related to Online Orders:
- Name/billing name/company name
- Address/shipping address/registered office
- Telephone contact
- Email address
Data Related to Online Administration:
- Name/billing name/company name
- Address/shipping address/registered office
- Telephone contact
- Email address
Data Related to Newsletter Subscription:
Newsletter Sending Activities:
- Name of the company operating the newsletter system: Gelavi Bau Kft
- Registered Office Address of the company operating the newsletter system: 2151 Fót, Szent Imre u. 113, Hungary
- Phone number of the company operating the newsletter system: +36 70 411 28 99
- Email address of the company operating the newsletter system: gelavishop@gmail.com
The Data Processor cooperates in sending newsletters based on the agreement concluded with the Data Controller. During this process, the Data Processor handles the data subject's name and email address to the extent necessary for sending newsletters.
Purpose, Method, and Legal Basis of Data Processing
General Data Processing Principles
The data processing of the Data Controller's activities is based on voluntary consent or statutory authorization. For data processing based on voluntary consent, data subjects can withdraw their consent at any stage of data processing.
In certain cases, the processing, storage, and transfer of some of the data provided is made mandatory by law, about which we inform our customers separately.
We draw the attention of those providing data to the Data Controller that if they do not provide their personal data, it is the obligation of the data provider to obtain the consent of the data subject.
The data processing principles of the Data Controller are in line with the current legislation on data protection, particularly the following:
- Act CXII of 2011 - on the Right of Informational Self-Determination and on Freedom of Information (Info Act);
- Regulation (EU) 2016/679 of the European Parliament and of the Council (27 April 2016) on the protection of individuals concerning the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation, GDPR);
- Act V of 2013 - on the Civil Code (Civil Code);
- Act C of 2000 - on Accounting (Accounting Act);
- Act LIII of 2017 - on the Prevention and Combating of Money Laundering and Terrorist Financing (AML Act);
- Act CCXXXVII of 2013 - on Credit Institutions and Financial Enterprises (Banking Act).
Physical Locations for Data Storage
Your personal data (i.e., data that can be associated with you personally) may be handled in the following ways: on the one hand, technical data related to your computer, browser program, internet address, and visited pages are automatically generated in our computer system in connection with maintaining an internet connection; on the other hand, you may provide your name, contact information, or other data if you wish to establish personal contact with us while using the website.
Data Transfer, Data Processing, and Data Access
Data are transferred, stored, and accessed by companies for accounting, invoicing, goods delivery, CRM system, and PAYPAL for online payment.
The Data Processor cooperates in recording orders based on the agreement concluded with the Data Controller. During this process, the Data Processor handles the name, address, phone number, order numbers, and order dates of the data subject within the civil law limitation period.
Rights of Data Subjects and Enforcement Options
Within the data processing period, you are entitled to the following rights according to the provisions of the Regulation:
- The right to withdraw consent
- The right to access personal data and information related to data processing
- The right to rectification
- The right to restrict data processing
- The right to erasure
- The right to object
- The right to data portability
If you wish to exercise your rights, it involves your identification, and the Data Controller must necessarily communicate with you. Therefore, identification will require the provision of personal data (but identification can only be based on data that the Data Controller otherwise manages about you), and your data protection-related complaint will be available in the Data Controller's email account within the period specified in this notice concerning complaints. If you were our customer and wish to identify yourself for complaint handling or warranty handling, please provide your order ID as well. Using this, we can identify you as a customer.
The Data Controller responds to complaints related to data processing within 30 days at the latest.
Right to Information
The Data Controller takes appropriate measures to provide all information related to the processing of personal data to data subjects and each piece of information mentioned in Articles 13 and 14 of the GDPR and every notice under Articles 15–22 and 34 in a concise, transparent, intelligible, and easily accessible form, clearly and plainly.
Right of Access
You are entitled to receive feedback from the Data Controller as to whether your personal data is being processed, and if processing is ongoing, you are entitled to access the following:
- The personal data being processed
- The following information from the Data Controller:
- The purposes of data processing;
- The categories of personal data processed;
- Information on the recipients or categories of recipients with whom the personal data have been or will be shared;
- The planned duration of data storage, or if this is not possible, the criteria for determining this period;
- Your right to request from the Data Controller the rectification, erasure, or restriction of processing of your personal data and to object to such processing where it is based on legitimate interest;
- The right to lodge a complaint with a supervisory authority;
- If the data was not collected from you, all available information about the source;
- The fact of automated decision-making (if such a procedure is used), including profiling, and at least in these cases, understandable information about the logic used and the significance and expected consequences of such data processing for you.
The purpose of exercising the right is to establish and verify the lawfulness of data processing, and therefore, in the case of multiple requests for information, the Data Controller may charge a reasonable fee for fulfilling the request.
The Data Controller ensures access to personal data by sending the processed personal data and information to you by email after your identification. If you have a registration, access is provided by logging into your user account, where you can view and check the personal data processed about you.
Please specify in your request whether you are requesting access to personal data or information related to data processing.
Right to Rectification
You are entitled to request the Data Controller to promptly rectify inaccurate personal data concerning you.
Right to Erasure
The data subject is entitled to request the Data Controller to promptly erase personal data concerning them without undue delay if one of the following grounds applies:
- The personal data are no longer needed for the purposes for which they were collected or otherwise processed;
- The data subject withdraws consent on which the processing is based, and there is no other legal basis for the processing;
- The data subject objects to the processing, and there are no overriding legitimate grounds for the processing;
- The personal data have been unlawfully processed;
- The personal data must be erased to comply with a legal obligation under Union or Member State law to which the Data Controller is subject;
- The personal data have been collected in relation to the offer of information society services.
Data erasure cannot be initiated if data processing is necessary for: exercising the right of freedom of expression and information; compliance with a legal obligation which requires processing by Union or Member State law, or the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller; reasons of public interest in the area of public health, or for archiving, scientific and historical research, or statistical purposes based on public interest; or the establishment, exercise, or defense of legal claims.
Right to Restrict Processing
The Data Controller shall restrict processing at the request of the data subject if any of the following conditions are met:
- The data subject disputes the accuracy of the personal data, for a period enabling the Data Controller to verify the accuracy of the personal data;
- The processing is unlawful, and the data subject opposes the erasure of the data and requests the restriction of their use instead;
- The Data Controller no longer needs the personal data for processing, but the data subject requires them for the establishment, exercise, or defense of legal claims; or
- The data subject has objected to processing; in this case, the restriction applies pending verification of whether the Data Controller's legitimate grounds override those of the data subject.
If processing is restricted, personal data may only be processed, with the exception of storage, with the data subject's consent, or for the establishment, exercise, or defense of legal claims, or for protecting the rights of another natural or legal person, or for reasons of important public interest of the Union or a Member State.
Right to Data Portability
If processing is carried out by automated means, or if processing is based on your voluntary consent, you have the right to request from the Data Controller that the data you have provided be made available in xml, JSON, or csv format. If technically feasible, you may request the Data Controller to transmit the data in this format to another data controller.
Right to Object
The data subject has the right to object, on grounds relating to their particular situation, at any time to the processing of personal data concerning them that is based on the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller, or processing that is necessary for the purposes of legitimate interests pursued by the Data Controller or a third party, including profiling based on those provisions. In such a case, the Data Controller shall no longer process the personal data unless it demonstrates compelling legitimate grounds for the processing that override the interests, rights, and freedoms of the data subject, or for the establishment, exercise, or defense of legal claims.
Automated Decision-Making in Individual Cases, Including Profiling
The data subject has the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects them.
Right to Withdraw
The data subject has the right to withdraw their consent at any time.
Right to Seek Legal Remedy
The data subject may seek legal remedy in court against the Data Controller in case of a violation of their rights. The court shall act expeditiously in the case.
Data Protection Authority Procedure
Complaints can be lodged with the National Authority for Data Protection and Freedom of Information:
- Name: National Authority for Data Protection and Freedom of Information
- Address: 1125 Budapest, Szilágyi Erzsébet fasor 22/C, Hungary
- Mailing Address: 1530 Budapest, Pf.: 5, Hungary
- Phone: +36 1 391 1400
- Fax: +36 1 391 1410
- Email: ugyfelszolgalat@naih.hu
- Website: http://www.naih.hu
Other Provisions
Data processing not listed in this notice will be disclosed at the time of data collection.
We inform our customers that the court, the prosecutor, the investigating authority, the misdemeanor authority, the administrative authority, the National Authority for Data Protection and Freedom of Information, the Hungarian National Bank, or other authorities by authorization of law may request information, data disclosure, or documents from the Data Controller.
The Data Controller shall disclose personal data to authorities only to the extent and to the extent necessary to achieve the purpose of the request, provided the purpose and scope of the data have been specified.
This document contains all relevant data protection information concerning the operation of the webshop in accordance with Regulation (EU) 2016/679 of the European Union (hereinafter: Regulation, GDPR) and Act CXII of 2011 (hereinafter: Info Act).